Return and exchange policy

1. Return and exchange policy (please read carefully):

1. Please inspect the goods immediately after receiving them. If you find that the outer packaging of the goods has been severely damaged during transportation, the sealing tape has fallen off, and there are signs of opening, please reject the goods and contact us promptly. We will resend the goods to you. If you find any quality problems with the purchased product, please contact us promptly within 48 hours from the date of receipt. You can call the customer service hotline

2. If the product you receive does not match the description on the website, please contact us promptly within 48 hours, and keep the packaging of the returned or exchanged product in good condition, which will not affect secondary sales. Please provide the order delivery note and the reason for the return or exchange. Night Love Mall VIP can provide you with a one-time return or exchange service

3. If the item you are returning or exchanging contains gifts or gift packaging, please make sure to return it together with the item you are returning or exchanging

4. According to national regulations and the special nature of adult products, all products in this mall do not enjoy unconditional return and exchange services

5. Combination products cannot be returned or exchanged for some of the products

6. Once sold, discounted items are non refundable and non exchangeable, regardless of whether they are opened or not

7. Underwear is a personal hygiene product and cannot be returned or exchanged unless it is a quality issue

8. If the goods are returned by the courier company or post office due to reasons such as customer refusal or long-term absence, the customer shall bear the shipping cost

2. Return and exchange process:

① Read the return and exchange policy>② Contact customer service>③ Customer service confirms return request>④ Return the product to the Sex Night Love Mall VIP>⑤ Sex Night Love Mall VIP Professional Testing Products>⑥ Handle returns, exchanges or refunds

If your order requires a return or exchange, please call the VIP customer service of Night Love Mall. You can call the customer service phone number or click on the online customer service in the bottom right corner of the website to contact us. The customer service representative will contact you within two working days after receiving your application. 2. We do not support on-site processing of return orders. Please mail the problematic products back to Night Love Mall VIP. The time we receive the products depends on the shipping method you choose

III. If the following situations occur, Night Love Mall VIP can refuse the return/exchange request

1. Damage caused by improper use of the product

2. Non Night Love Mall VIP products

3. We have not received the item you want to return or exchange

4. Return and exchange requirements beyond the return and exchange deadline. Return or exchange within 48 hours (based on the date of customer receipt)

5. Returns due to customer's own reasons (such as not reading the content description before placing an order, duplicate orders, etc.)

6. Products that do not match the packaging displayed on the page but do not change in content due to packaging changes will not be returned or exchanged

7. Any product that has been washed or used will not be returned or exchanged

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Special note:

The products sold on this website are consumables and personal use items. In order to protect the interests of you and other consumers, once the products are opened and used without quality problems, they will not be returned or exchangedFor products returned due to quality issuesAll items will be destroyed